Fin charges $0.99 for each conversation it resolves and works on top of the helpdesk you already use. Gorgias AI Agent lives inside the Gorgias helpdesk, needs a Shopify store, and bills each automated interaction on top of a ticket-based plan. In the Fin vs Gorgias choice, Shopify brands already on Gorgias get the tighter store fit, while teams on Zendesk, Salesforce, Intercom or another helpdesk, or selling beyond Shopify, will find Fin easier to slot in.
Both agents answer order questions, process returns and hand difficult cases to people. The differences sit in pricing, helpdesk requirements and channels. This comparison is based on published pricing, vendor documentation and reported figures; we did not test either product.
Key Takeaways
- Fin costs $0.99 per outcome and runs on Intercom, Zendesk, Salesforce, Freshdesk or HubSpot, so you keep your helpdesk.
- Gorgias AI Agent requires the Gorgias helpdesk and a Shopify store; plans run from $10 to $900 a month by ticket volume.
- Gorgias bills an AI-resolved ticket twice: it uses a plan ticket and an automated interaction fee, reported at about $0.85 to $1.00.
- Fin covers more channels, including voice, WhatsApp and Messenger; Gorgias AI Agent works across email, chat and SMS.
- Gorgias adds built-in shopping features such as product recommendations and discount codes.
Fin vs Gorgias AI Agent Side by Side
| Fin | Gorgias AI Agent | |
|---|---|---|
| Maker | Fin (formerly Intercom), owned by Salesforce | Gorgias |
| AI pricing | $0.99 per resolution or successful handoff | Per automated interaction, reported at about $0.85 to $1.00 |
| Helpdesk cost | Separate; Intercom seats from $29 a month billed annually | Plans from $10 (50 tickets) to $900 (5,000 tickets) a month |
| Helpdesk required | Intercom, Zendesk, Salesforce, Freshdesk or HubSpot | Gorgias only |
| Store platform | Shopify via data connector; not tied to one platform | Requires a connected Shopify store |
| AI channels | Chat, email, web forms, voice, WhatsApp, Messenger, Slack | Email, chat, SMS |
| Shopify actions | Order status, full-order refunds, address changes, cancellations | Order edits, refunds, returns and tracking |
| Sales features | Product answers and recommendations via connectors | Shopping Assistant, discount codes, AI product FAQs |
| Trial | Free trial, no Fin usage charged | 7-day free trial |
Per-Resolution Pricing Compared
Fin bills per outcome. An outcome is a resolution, where the customer confirms the answer worked or leaves without asking for more help, or a Procedure that ends in a planned handoff. Each costs $0.99 and counts once per conversation. Escalations the customer asks for are free. Fin on an existing helpdesk starts at $49 a month including 50 resolutions, and unused ones expire. Minimum commitments apply, but the amounts are not published. If you use Intercom as the helpdesk, seats run $29, $85 or $132 a month billed annually.
Gorgias AI Agent sits on a helpdesk priced by ticket volume: Starter $10 a month for 50 tickets, Basic $60 for 300, Pro $360 for 2,000 and Advanced $900 for 5,000, with Enterprise quoted and annual billing about 17% cheaper. AI use is charged on top. Reported rates are $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced, and one October 2026 analysis reports a $1.50 rate for interactions beyond a plan’s prepaid bundle. An interaction counts as automated when no human steps in within 72 hours, and it also uses a helpdesk ticket.
Take a store with 500 AI-resolved conversations a month. On Fin with an existing helpdesk, list prices give about $495, before whatever you pay for that helpdesk and any minimum commitment. On Gorgias Pro at the reported $0.90 rate, the total is about $810, and that figure includes the helpdesk itself. At 1,000 AI resolutions, the estimates are about $990 for Fin and $1,260 for Gorgias Pro. The fair comparison is Fin plus your current helpdesk bill against Gorgias all-in.
Estimates use published and reported list prices and are illustrative only. Real bills depend on plan, billing cycle, commitments and overage terms.
Helpdesk Requirements and Setup
This is the deciding factor for many teams. Fin does not ask you to switch helpdesks. It works inside Intercom, which gives it the deepest integration, or alongside Zendesk, Salesforce, Freshdesk and HubSpot. For Shopify, you connect the store through a data connector, add help content and policies, write Procedures for order tracking, returns and refunds, and test answers with Simulations before going live. The company says most teams go live in under an hour.
Gorgias AI Agent comes as part of the Gorgias helpdesk, installed from the Shopify App Store. Each connected Shopify store gets its own agent. If your team already runs on Gorgias, setup is mostly configuration. If not, adopting it means moving your whole support operation to a new helpdesk.
Channels and Shopify Fit
Fin answers on web and mobile chat, email, web forms, WhatsApp, Facebook Messenger, Slack and phone through Fin Voice. With Shopify connected, it can look up order status and tracking, process full-order refunds, update shipping addresses and cancel unfulfilled orders. Fin says item-level refunds are on its roadmap.
Gorgias’s helpdesk handles email, chat, social, voice and SMS, and its AI Agent works across email, chat and SMS. It was built around Shopify order data, and it adds selling features Fin lacks out of the box: a Shopping Assistant that recommends products, discount strategies that issue single-use codes, and AI-written FAQs on product pages. Integrations include Klaviyo, Recharge, Yotpo and Attentive.
For more tools in this space, see our customer support AI agents and ecommerce AI agents categories.
Limits of Each
Fin’s per-outcome bill grows in busy months and is harder to budget. A customer who goes quiet for 24 hours after an answer counts as resolved and billable. Its 76% average resolution rate is the company’s own figure. Salesforce completed its roughly $3.6 billion purchase of Fin in September 2026 and has not spelled out long-term plans for customers on rival helpdesks.
Gorgias charges twice for each AI-resolved ticket, so costs rise as automation improves. It requires Shopify, and automatic discount detection does not cover headless storefronts. Some merchants report AI usage fees as a concern, and older accounts may sit on legacy billing.
FAQ
Does Fin Work With Shopify?
Yes. Fin connects to Shopify through a data connector and can check orders, track shipments, process full-order refunds, change addresses and cancel unfulfilled orders, without requiring a helpdesk switch.
Does Fin Work Inside Gorgias?
Gorgias is not among the helpdesks Fin lists in its published materials. Fin supports Intercom, Zendesk, Salesforce, Freshdesk and HubSpot, so a Gorgias customer would need to move helpdesks to use it.
How Much Does Gorgias AI Agent Cost?
You pay a Gorgias helpdesk plan from $10 to $900 a month by ticket volume, plus a fee per automated interaction, reported at about $0.85 to $1.00 depending on plan.
Is Fin Cheaper Than Gorgias?
Per AI resolution, Fin’s $0.99 is similar to Gorgias’s reported rates. Gorgias also uses a plan ticket for each AI resolution, while Fin needs a separate helpdesk, so compare total bills.
Which Is Better for a Small Shopify Store?
A small store already on Gorgias can add its AI Agent with little setup. A store on another helpdesk, or one that wants WhatsApp or voice coverage, may find Fin the simpler fit.
