NNiceJob

NiceJob is a review and referral tool for local service businesses that runs on autopilot once connected to job software. When a job is marked complete in Jobber, Housecall Pro, QuickBooks Online or FieldPulse, it sends the customer a review request by SMS or email, reminds them, and stops once they post. On the Pro plan, AI Replies drafts responses in the business’s voice and can post them automatically. Starter costs $75 a month and Pro $125, month to month.

It suits plumbers, cleaners, roofers, landscapers and other home service businesses that already track jobs in software. Businesses that need AI replies must pay for Pro. We rate it 9.0/10 on our scale, with high marks for user ratings, setup and published pricing.

NiceJob by the Numbers

NiceJob publishes an information page with its pricing, integrations and customer results, and review sites add independent ratings.

The customer results are company-reported, and they show what consistent asking does over time. A tree service growing from 151 to 1,042 reviews is the effect of a request after every job, sent without anyone remembering to do it. For a buyer, the useful step is to estimate jobs per month and the share of customers who might respond. A business closing 80 jobs a month that gets one review from every five requests would add about 16 reviews a month, or close to 200 in a year.

My Garage Floor Guys, which grew from 17 to more than 600 reviews, shows the same effect from a low starting point. Cathedral Roofing’s 22% rise in referral-based leads points to the second half of the product: referral asks on Pro turn reviewers into a lead source. NiceJob’s place inside Paystone, which counts more than 30,000 business clients, also gives it a larger parent company behind the product.

The review counts are large for a small-business tool: 437 on G2 and 203 on Capterra, both near the top of the scale. That gives a reliable read on user satisfaction.

Inside NiceJob’s Review Automation

NiceJob connects to the systems that track jobs and customers. The steps below follow NiceJob’s information page.

Connecting Job Software

Direct integrations cover Jobber, Housecall Pro, QuickBooks Online and FieldPulse for service businesses, Zendesk, HubSpot and Intercom for customer platforms, and Google Business Profile and Facebook for reviews. ServiceTitan is also mentioned. Zapier connects more than 1,000 other apps. Once linked, NiceJob watches for completed jobs.

Setting Up NiceJob With Your Job Software

Setup starts with the trial account and one integration. The owner connects Jobber, Housecall Pro, QuickBooks Online or FieldPulse, links Google Business Profile and Facebook so NiceJob can see reviews, and edits the request message. A business without a supported tool can use Zapier or send requests from a customer list. On Pro, the owner then sets how AI Replies should behave: suggest only, or reply automatically.

Sending Requests When the Job Closes

When a job is marked complete in the connected CRM, NiceJob sends a review request by SMS or email. If the customer does not respond, it follows up with reminders. Once a review is left, it stops. Nobody on the team has to remember to ask.

Answering Reviews With AI Replies

On Pro, AI Replies drafts or suggests responses to reviews in the business’s voice. Owners choose whether to approve each reply or let NiceJob reply automatically. For a busy crew owner who never got around to answering reviews, automatic replies to positive reviews can close that gap.

Referrals, Repeat Bookings and Broadcasts

Pro adds three growth tools. Referral asks invite happy customers to refer friends. Repeat-booking campaigns remind past customers when it is time for the next service, such as a yearly gutter cleaning. Broadcasts send one message to a list of past customers, for example a seasonal offer. Evergreen Cleaning reported 67 repeat bookings in its first month on Pro.

Multi-Location and Franchise Accounts

Businesses with several branches or franchise territories get a custom quote based on location count. On Google, reviews attach to each location’s own profile, so ask NiceJob how jobs from each branch map to the right profile and how reporting rolls up across locations.

Social Proof on the Website

Social proof widgets display reviews on the company website, so new visitors see recent ratings. These come with Starter. A separate Sites add-on, priced on request, covers businesses that want NiceJob to provide the website itself.

A Roofing Company Example

A roofing company with three crews runs jobs in Jobber. Each time a crew lead marks a job complete, NiceJob texts the homeowner a review request. Reminders go out over the next few days if needed. On Pro, the owner sets AI Replies to post automatically on four- and five-star reviews and to wait for approval on anything lower. In spring, a broadcast offers gutter checks to last year’s customers, and referral asks go to anyone who left five stars.

What the Contractor Still Handles

The owner decides which reviews get automatic replies, handles complaints personally, writes the referral offer and keeps job data accurate, since requests depend on jobs being marked complete.

Crew leads matter too. A short line at the end of each job, telling the customer a text will arrive asking how it went, sets up the request. NiceJob sends the message; the crew’s work and that brief mention give the customer a reason to answer.

NiceJob Plan Prices

NiceJob publishes its plan prices and terms.

Yearly Costs for Three Service Businesses

• A solo cleaner on Starter: $75 a month, or $900 a year, with automatic requests and website widgets.
• A roofing company on Pro: $125 a month, or $1,500 a year, adding AI replies, referrals and repeat campaigns.
• Upgrade math: moving from Starter to Pro costs $50 a month, or $600 a year, for AI replies and the three growth tools.

Measuring the Return on a NiceJob Plan

Start with your own numbers. Count reviews gained per month before NiceJob, then during the trial. Note how many new jobs mention finding you through Google or a referral. On Pro, track repeat bookings from campaigns and referral leads. Put a value on an average job and compare the extra jobs with the $75 or $125 monthly fee. Evergreen Cleaning’s report of 67 repeat bookings in its first month on Pro shows the kind of result to look for, though volume depends on your customer base.

Month-to-month billing keeps the risk low: a business can try Pro through a busy season and step down later. The 14-day trial needs no card. Multi-location businesses should ask for a quote, since pricing scales with locations.

NiceJob Compared With Cloutly, Podium AI Employee and Birdeye AI Agents

Review tools for local businesses differ mainly in what triggers requests and how replies are handled.

NiceJob’s fit is clearest for trades. Its integrations with Jobber, Housecall Pro and FieldPulse mean requests follow the job without extra work. Cloutly fits salons and studios on Mindbody or ClubReady. Podium adds lead response and texting. Birdeye suits larger multi-location brands. The question to ask is where your visit data lives: if it is in a home service job tool, NiceJob is the shortest path from a finished job to a review request. Price is the second question, since NiceJob’s $75 entry sits between IONOS’s flat $29 and quoted platforms. See all options on our reviews and reputation agents and small business agents pages.

Businesses That Fit NiceJob

• Home service companies on Jobber or Housecall Pro: requests fire when jobs close.
• Cleaning, landscaping, tree and roofing businesses: NiceJob’s published results come from these trades.
• Businesses with repeat work: repeat-booking campaigns on Pro bring customers back.
• Owners who want replies handled: AI Replies can post automatically on Pro.
• Businesses that want month-to-month terms: no long-term contract is required.
• Owners who want reviews on their own site: social proof widgets come with Starter.

Businesses That May Prefer Another Review Tool

• Studios on Mindbody: a Capterra reviewer noted no Mindbody integration; Cloutly lists one.
• Very small budgets: IONOS AI Reputation Manager costs $29 a month after a free month.
• Large franchise brands needing approval chains: SOCi Genius Agents fit better.

Automation and Data Considerations for NiceJob

Automatic replies save time and need guardrails. Set AI Replies to post automatically only on positive reviews, and keep negative reviews on approval so the owner can respond personally and follow up offline.

Watch the message count. Each request and each reminder is a message to a customer who just paid you. Keep the sequence short and the wording friendly, and review the reminder schedule during the trial so customers are not asked too often.

Requests depend on job data. If crews forget to mark jobs complete, requests do not go out. Build that step into the end-of-job routine, and check the job software’s status settings during the trial.

Text messages need customer consent. Only message customers who agreed to receive texts, and honor opt-outs. NiceJob’s public pages say little about security and data handling, so ask about them before connecting customer records.

Check the rules of each review site before you run requests, and ask every customer in the same way. Asking only the customers you expect to be happy can conflict with platform policies, and NiceJob’s automation makes it easy to ask everyone.

AI Leads, a chat and voice agent that qualifies website visitors, is listed as coming soon. Buy NiceJob for what is live today: requests, replies and Pro’s growth campaigns.

How NiceJob Scores for Service Business Reviews

NiceJob scores 9.0/10 on our scale. User sentiment is its highest score, with 4.8 out of 5 from 437 G2 reviews and 4.9 from 203 on Capterra. Setup and pricing score high thanks to job software integrations, a no-card trial and month-to-month plans. Autonomy is solid, with automatic requests and optional automatic replies. Trust scores lower because security details are thin on public pages.

The product is narrow by design: reviews, referrals and repeat work for service businesses. That focus keeps it simple to run, and the large base of positive reviews suggests owners find it does those jobs well.

For a home service business on Jobber or Housecall Pro, the 14-day trial on Pro is a quick way to see how many reviews automatic requests bring in. Connect the job tool on day one, let every completed job trigger a request, and compare the review count at the end of the trial with the two weeks before.

Contractors’ Questions About NiceJob

How Much Does NiceJob Cost?

Starter starts at $75 a month and Pro at $125 a month, billed month to month with no long-term contract. Multi-location pricing is by quote.

Does NiceJob Reply to Reviews Automatically?

On Pro, AI Replies drafts or suggests responses in your voice and can be set to reply automatically. Starter does not include AI replies.

Which Job Software Does NiceJob Connect To?

NiceJob lists Jobber, Housecall Pro, QuickBooks Online and FieldPulse, mentions ServiceTitan, and connects to more than 1,000 apps through Zapier. It also integrates with Zendesk, HubSpot and Intercom for customer data.

Is There a NiceJob Free Trial?

Yes. NiceJob offers a 14-day free trial without a credit card. There is no free plan, and paid plans run month to month after the trial.

How Is NiceJob Different From Cloutly?

NiceJob triggers requests from home service job software and can post AI replies automatically on Pro. Cloutly supports 39 review sites and salon and fitness booking tools, and a person sends every reply. NiceJob also adds referral and repeat-booking campaigns on Pro.