Structurely (21X)

AI assistant that texts, emails and calls new and old leads to qualify them and book appointments.

$499/mo (reported)AI inside sales agent (ISA) for text, email and voice

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Structurely (21X) at a Glance

Developer21X (formerly Structurely), a CapStone Holdings company
Websitestructurely.com
Agent typeAI inside sales agent (ISA) for text, email and voice
Best forReal estate and mortgage teams with steady online lead volume that want a done-for-you AI ISA across text, email and phone.
Not ideal forSolo agents with few leads, or anyone who needs fully predictable flat monthly costs.
Pricing modelMonthly platform fee + usage credits + one-time onboarding (reported)
Starting price$499/mo (reported)
Pricing detailsReported by AI Tools Bakery: Team $499/mo annual (2-10 people, $0.08/credit, $2,000 onboarding); Company $999/mo (10+ producers, $0.06/credit, $2,500 onboarding); Enterprise/white label custom. Month-to-month reportedly ~20% more.
Free planNo
Free trialDemo only
Setup fee$2,000-$2,500 onboarding (reported)
ChannelsSMS, Email, Voice calls
What it does on its ownContacts, follows up, qualifies and books on its own; agents can mute it and take over, and live transfers ring the agent.
IntegrationsFollow Up Boss, BoomTown, Salesforce, HubSpot, GoHighLevel, Sierra Interactive, Chime, LionDesk, Real Estate Webmasters, LeadPerfection, MarketSharp, AccuLynx
PlatformsWeb, iOS
LanguagesEnglish, Spanish
Compliance and securityCall AI identifies itself as AI, supports recording disclosures and PII redaction (vendor). No SOC 2 statement found.
Company HQAmes, Iowa, USA
Company founded2016
Details last verified28 October 2026
CategoriesReal Estate, Sales & Lead Qualification, Voice & Phone
User ratingNo reviews yet

A real estate team on Structurely’s entry plan is looking at roughly $7,988 in its first year before a single text or call is billed, according to reported pricing. For that, it gets an AI inside sales agent that texts, emails and phones leads, asks qualifying questions and books appointments. In October 2026 the company rebranded as 21X, though existing customers were told their service would carry on.

What Structurely Does

Based on the vendor’s published information, the assistant contacts new leads within minutes and keeps following up for 12 months or more until they answer. It holds two-way conversations by text and email and writes stage tags back to the CRM. Its Call AI product places and answers calls, sets appointments and identifies itself as AI. When a lead asks for a person, a live transfer rings the assigned agent with a summary. Agents can mute the AI and take over at any point, and the assistant switches to Spanish when a lead writes in Spanish.

The integrations page lists Follow Up Boss, BoomTown, Salesforce, HubSpot, GoHighLevel, Sierra Interactive and Chime, plus home improvement tools such as AccuLynx and MarketSharp. Structurely, based in Ames, Iowa per HousingWire, now sells to mortgage, insurance and home improvement firms as well as real estate teams.

How Much Does Structurely Cost?

Structurely’s own pricing page could not be confirmed for this entry, so every figure here is reported. AI Tools Bakery reports a Team plan at $499 a month on annual billing for 2 to 10 people, with usage credits at $0.08 each and a $2,000 onboarding fee. A Company plan for 10 or more producers reportedly costs $999 a month, $0.06 per credit and $2,500 to onboard. One credit is said to cover a text, 10 seconds of calling or two emails, and month-to-month billing reportedly runs about 20% higher. Follow Up Ace, a competitor, puts onboarding for the $499 plan at $2,500. There is no free plan or trial; access goes through a demo.

What to Watch Out For

Credit billing makes the monthly total hard to forecast for teams that call and text heavily. The iOS app has not been updated since 2022, according to its App Store listing. Solo agents with thin lead flow will struggle to justify the onboarding fee alone.

Acquisition and the 21X Rebrand

CapStone Holdings acquired Structurely in January 2026 and named Corey Welch CEO. On October 7, 2026, the company became 21X and launched 21X SPORTS with sister company GameAbove Sports. It said current customers would see no interruption, but it has not said whether the real estate product keeps the Structurely name. Teams signing an annual contract should ask how the real estate assistant fits the new roadmap.

Sources

Key Features

  • Responds to new leads 24/7, usually within minutes
  • Follow-up for 12+ months until the lead replies
  • Two-way qualifying conversations by text and email
  • Call AI for inbound and outbound calls with appointment setting
  • Live call transfers to the assigned agent with a lead summary
  • Spanish conversations when a lead writes in Spanish
  • Stage tags synced to the CRM
  • Mute-and-takeover control for agents

Pros and Cons

Pros

  • Covers text, email and voice from a single AI agent, with live transfers to agents
  • Long native follow-up window (12+ months) and built-in Spanish handling
  • Wide range of official CRM integrations, including Follow Up Boss, BoomTown, Salesforce and HubSpot
  • Agents can mute the AI and take over a conversation at any time
  • Long track record in real estate, with the AI white-labeled by CINC, Sierra Interactive, Real Geeks and others

Cons

  • Reported entry price of $499/month plus a $2,000+ onboarding fee
  • Credit-based usage billing makes the monthly total harder to predict
  • No free trial
  • access goes through a sales demo
  • October 2026 rebrand to 21X and expansion into sports and aviation create uncertainty about the real estate product's future focus
  • iOS app has not been updated since 2022 per its App Store listing

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